Privacy Policy

Last updated: January 2026

Introduction

PrimeDocumentium B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains the data we collect about you when you visit our website, use our services, or interact with us, and how we use your information in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Data Controller Information

The data controller for your personal information is PrimeDocumentium B.V., a company registered in the Netherlands with registration number NL82917365. Our registered address is Beukenlaan 157, 1365 GU Almere, Flevoland, Netherlands.

Data Collection

We collect personal data that you provide to us directly and information that is automatically collected when you use our website. The data we collect includes:

• Contact information such as your name, email address, phone number, and postal address
• Property preferences and requirements when you enquire about rental services
• Communication records including emails, phone calls, and messages
• Website usage data including IP address, browser type, pages visited, and time spent on our site
• Cookie data and tracking information as described in our Cookie Policy
• Financial information when necessary for rental agreements and transactions

How We Use Your Information

We use your personal data for the following purposes based on legitimate business interests and legal obligations:

• To provide property rental services and respond to your enquiries
• To communicate with you about our services, appointments, and property availability
• To process rental applications and conduct necessary background checks
• To maintain and improve our website functionality and user experience
• To comply with legal and regulatory requirements
• To prevent fraud and ensure the security of our services
• To send relevant marketing communications where you have consented

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract: When processing is necessary for the performance of a contract with you
• Legal obligation: When we need to comply with legal or regulatory requirements
• Legitimate interests: When processing is necessary for our legitimate business interests

Data Sharing and Disclosure

We may share your personal information with:

• Property owners and landlords when facilitating rental agreements
• Third-party service providers who assist with our business operations
• Legal and professional advisors when required for legal compliance
• Law enforcement agencies when required by law
• Credit reference agencies for tenant screening purposes

We do not sell your personal data to third parties for marketing purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, we retain contact and enquiry information for up to 3 years after our last interaction, and rental agreement data for up to 7 years after the end of the tenancy. Cookie data is retained according to the specific retention periods outlined in our Cookie Policy.

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate personal data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of processing in certain situations
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

To exercise any of these rights, please contact us using the information provided in the contact section below.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us about privacy matters, please reach out using the following contact information:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated. In the Netherlands, you can contact the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).